We like to view training in a light quite unique to our competitors. Since most our team has consulted for many years in many different capacities, it is second nature to bring a diverse consulting spin into the training front. We like to use our training consultations as real life working sessions by emulating and identifying the real core issues that our clients are experiencing and then applying a plethora of techniques to help train them how to deal and overcome those barriers and hurdles. This approach takes simple theoretical training to a true capability building level that is sustainable, everlasting and stands our clients in good stead.
Why Work With Us
Skilled grant writers who will get you government grants to cover the cost of training.
We help find other training providers for you, if we do not offer the specific training you are looking for.
We do NOT use a "cookie cutter" approach. Our training solutions are designed to meet your specific employee development needs.
We can conduct a training needs analysis to help you identify where training is needed most.
Highly skilled and experienced trainers with backgrounds in management consulting, finance, accounting, business strategy, marketing and organizational psychology.
Focus on Organizational Objectives and Employee Development Needs
Select Strategy compiles customized training courses based on organizational objectives and employee needs. Our training is founded on a management consulting approach to problem solving; training sessions become consulting working sessions.
We adopt a holistic approach to training with a focus on business and employee productivity.
Training methods include:
Presentations, Interactive exercises and discussions
Simulations - Exercises and activities that simulate the aspects of the job that require training
Working sessions that deal with real company issues at hand
Mentoring and coaching
Online training where appropriate
Examples of more popular client topics include:
Select Strategy, Inc. has over 10 years' experience in training and developing sales professionals to optimize their market potential and increase sales volumes. The sales process has become much more competitive and complicated as companies compete for attention.
What Employees Learn:
The ability to uncover and understand customer needs and the target market. Not only make the sale but build a long term client/customer relationship based on credibility and trust. Ability to match customer needs to products/services.
We use strategy frameworks to brainstorm and identify market opportunities for the sales team. We also help the team to develop an enhanced ability in understanding the relevant components of the customer's situation that impact the customer's needs and choice of available service options.
We work with each team on defining the key features, advantages and key selling points of each product/service sold and how industry dynamics affect this.
A skill to monitor progress and adjust sales strategies accordingly.
Content includes working on attitudes, the psychology of relationship selling, prospecting and cold calling, creating a winning pitch, overcoming barriers and objections, closing the deal, customer satisfaction, and leveraging existing relationships.
Outcomes of class discussions are applied to real life practice exercises and sales progress is monitored throughout.
It is very important for organizations to develop sound competitive strategies and integrate these with a well aligned organizational and human capability strategy that achieves the business objectives. There are two parts to this strategy approach:
Competitive strategy which is made up of customer focused strategy and a deep understanding of your market place and the competition.
Organizational strategy which facilitates the achievement of the business strategy and which ensures smooth workflow, efficient organizational structures and processes. A well run company leads to achievement of the business results and to employee development and well-being.
During our training, brainstorming and facilitation sessions we work with your organization to create, develop and/or hone these two areas of strategy. The nature of the training is dependent on the existing level of strategy knowledge and how much strategy exists prior to the start of the sessions. You can also read more about the types of strategic questions and issues to ask in the Business Strategy & Analytics section of our web site.
This training contains management science research to ensure that managers are informed of the best practices and management know-how to achieve organizational, departmental and employee objectives. It is valuable across all industries.Building up management and leadership skills is a priority to help employees reach their potential and to lead the workforce towards meeting new company objectives.
What Employees Learn:
This includes equipping managers with the necessary skills and knowledge to motivate and manage people.
How to use and implement advanced employee selection techniques to hire the best candidates for open job positions.
Advanced skills of how to manage processes in increasingly complex environments including contingency planning, delegation and predicting obstacles to success.
Advanced performance management skills for monitoring and tracking employee performance, how to implement a dynamic goal management environment, enhanced performance feedback skills and facilitating goal mapping and career planning to help employees reach long term career goals.
The ability to use objective metrics within a manager's area to align employee behavior with company objectives. This includes how to use financial measures and how to present this information to employees for maximum effect.
Develop the capability to use learning styles to help employees grow - identify different employee learning styles and adapt management styles to optimize employee development.
Understand how to use Transactional Analysis in management based on the different roles people play in conversations and how to use these techniques to create productive conversations with employees.
Manpower planning skills including career mapping, training paths and proactive planning for challenges.
The ability to monitor and track performance dynamically.
These skills are needed to be effective in building an organization that works as a unit with all employees moving in the same direction towards solid organizational growth. Advanced communication skills support sales, customer service skills, and effective management and efficiency skills. Advanced communication skills are transferable throughout an organization. They are also needed to optimize effective communication from one part of the organization to another.
What Employees Learn:
The ability to understand how to streamline workflow processes and lines of communication within each department. This includes identifying the causes of communication breakdowns and how to improve and overcome these obstacles where necessary.
A capability to prioritize communications when there is an increased scope of product range and services.
The aptitude to identify different styles in internal or external interactions and to adapt (style flex) to achieve objectives.
A skill of non-financial department employees, to listen to and understand financial information and how their activities in their departments, affect the company and the financials.
How to introspect to analyze communication patterns and identify common sources of communication errors. Ability to comfortably check communication and the listeners understanding to prevent these errors.
The process to streamline communications in a complex environment by learning how to optimize the number of communications and reduce miscommunications. Develop the ability to choose the best method of communication based on best practice.
Standardization of methods of communication for specific kinds of messages.
The ability to get your point across when there are obstacles to agreement or boundaries to a meeting of the minds. Improve the ability to balance personal assertiveness with enquiry to ensure optimal decision making.
A solid performance appraisal and management process truly helps organizations and its employees to realize their full potential.
What Employees Learn:
The objectives and process of performance management - the principles of a solid review process and how to instill a performance culture into an organization.
The skill of joint goal setting. Setting goals is an important part of the appraisal process and, if implemented correctly, is one of the most effective tools for improving employee performance and productivity.
How to create a work environment that is conducive to goal achievement.
How to give constructive criticism and feedback.When to give this feedback and how to structure the feedback session or interview.
What it takes to create a learning environment and the steps to do this.
The ability to mentor others. They learn what mentorship is and how to set up a mentorship and development program.
Techniques to help prevent employee defensiveness and reduce employee barriers to learning.
The benefits of technology in streamlining many of these processes if used appropriately and correctly. Employees learn how technology can be leveraged in this context.
Businesses have specific standard operating procedures, work instructions and processes that they need to train their employees on. This is normally specific to departments and job functions.
We have developed an online process to help companies train their employees on their specific work processes. In an online system, employees learn their specific job processes through text and visual images. After each section they are asked questions to make it interactive and ensure they understand what they have been taught. The system also records and documents that employees have been through this process and documents completion.
The result is improved:
1. Comprehension and understanding of specific functions by employees.
2. Record keeping and control of training.
3. A certificate process can be set up and the data used to inform the training matrix.
Time Management, Professionalism at Work
Many companies are increasingly dealing with a need to streamline processes. These skills are transferable and are useful in the industry and in general. Efficiency skills are highly significant given performance objectives. These skills are needed to be effective in any job with an increasingly large workload, when tasks are innately complex or time consuming or where service is required in a timely manner.
What Employees Learn:
An ability to apply process management and streamlining principles to jobs. Learn to identify obstacles to efficiency for jobs and across workflow.
Workflow efficiency skills including helping employees learn how to streamline work activities to make their processes more efficient.
The capability to continually identify inefficiencies and reduce them.
Skills to identify and implement time saving techniques, organization skills including effective meeting management, and managing paperwork in the work area.
Good organizational skills to apply as general habits across all tasks.
An understanding of the psychology of delay, and skills/remedies to avoid procrastination, and identify and overcome performance barriers.
Ability to use a planning and tracking system.
Quick decision making techniques.
Ability for employees to track their own progress using objective metrics and analysis.
This class is aimed at providing management and line managers who do not have a financial background with core financial skills needed to manage their resources and costs more effectively. This helps management and line managers identify possible areas/ways to improve and control costs/savings and how these changes affect the business profits. The focus is on controlling costs, how to calculate savings from initiatives, analyzing financial data and metrics. It also includes understanding different financial ratios and how to calculate and interpret them with the purpose of understanding the implications and informing business decisions. This is customized and developed specifically for the financial processes at a given client.
This training aims at increasing employee awareness of the value of service, so the company will be represented with insight. This is critical to retaining customers. Training will increase the standards & consistency of service & give employees foresight as the implications of decisions are considered in different customer facing areas within the company.
What Employees Learn:
An understanding of service excellence - training focuses on creating positive service experiences. It defines service excellence & decision rules for common scenarios to maintain consistency of service excellence.
The ability to retain & attract customers - this covers emotional customers, managing tough situations while protecting customer & business interests, interpersonal skills, and appropriate problem resolution.
Counseling and practical skills for emotional customers - techniques and practice.Content is presented with case studies & simulations.
The understanding of typical customer needs in each demographic segment of target markets - ability to uncover and meet needs. We use real life challenges to ensure training is applied correctly.
Data Mining, Root Cause and Corrective Action, SPC and Six Sigma