A Selection of Various Business & Human Asset Strategy Topics

Improving Performance by Breaking Down Organizational Silos

Restructuring initiatives have become common place. Some are successful, others not. Virtually every organizational chart or model, in medium to large sized companies, divides employees into business units and/or departments. This is necessary to focus skills and pool common interests and resources to achieve specific company objectives. There is however, a downside that is often not catered for - the SILO EFFECT. In this paper, the silo effect will be defined, the dangers presented and an approach to reducing these silos will be discussed.    

Customer Surveys: Performing to Customer Expectations

Customer feedback is a powerful tool for companies to manage employee performance. It enables organizations to get inside their customers' heads to understand their needs, preferences and behaviors. This data can then be turned into information and insights, which can inform key company decisions including employee performance. However, in order to achieve this objective a customer survey needs to be thoughtfully and methodically implemented in order to draw out the appropriate customer feedback.    

Understanding Your Competition From the Inside Out

Understanding your business competition is fundamental to defining a winning business strategy. For only when a company truly knows its competitors and how they may act and react to decisions they make can a company position their products and services to win. Through our experience in competitor analysis we have developed a successful approach that analyzes and understands the competition from the inside out through a blend of psychology and business based frameworks.    

A Learning Partnership Culture: Develop Successful Strategic Partnerships

In the contemporary business environment it is necessary for the majority of firms to create strategic partnerships in order to develop a competitive advantage in their industry. As a result, the competitiveness of an individual firm's value chain is dependent on the success of its strategic partnerships with its suppliers, other internal business or functional units and industry linkages. In spite of this, strategic partnerships are often dysfunctional or at the very least are not as effective as they could be. A learning organizational culture, if developed, can lead to significant benefits for the partnership as well as the individual partner organizations that embrace it.    

Getting the Most Out of Employee Surveys

An employee survey is a communication tool. It gives employees the opportunity to voice their views. Providing employees with the chance to present their input is termed "voice control". This is valuable as it creates some positive perceptions around justice within the Company. Research shows that employees are more likely to accept and commit to decisions that they disagree with, if allowed voice control.    

Customer Segmentation: Is It Improving Your Bottom Line?

Customer segmentation, an often misused buzz word in the business vocabulary, is the process of dividing customers with similar attributes into homogeneous groups and targeting those homogeneous groups differently. This process has the potential to affect various choices from what products to sell to whom, where and when and how to market and sell the products. The first question you may ask is: Should a business segment its market into homogeneous groups of customers to better serve their customers and improve profitability?